Key Accountabilities

• Handling/Assist Agency Compliance Part Leader in handling violation cases of agency force; interview agents and provide cases assessment reports.
• Work closely with Agency force for purposes of monitoring agents’ compliance with internal regulations.
• Provide professional advice and feedback in relation to agency compliance.
• Handle/ coordinate with relevant departments handle all customers’ complaints against sale force and investigate violation cases of sales force in a timely manner.
• Be able to organize/chair meetings and ensure to provide appropriate and efficient solutions for these cases.
• Be able to negotiate, be confident and independent during the process of investigation and handling violations.
• Understand the company’s system and procedures of Agency Compliance as well as related functions/departments so as to come up with accurate and appropriate solutions and ensure customer benefits are protected.
• Conduct on-site checking on sales office/GAs

Key Accountabilities

• Bachelor’s degree in law, Business Administration, Finance, Risk Management, or a related field.
• At least 2 years of experience in compliance, risk management, internal audit, or legal functions.
• Experience in an agency-based business model (e.g., insurance, real estate, financial services) is preferred.
• Familiarity with compliance monitoring frameworks and audit procedures.
• Good knowledge of internal control systems and operational risk.
• High attention to detail and ability to detect compliance gaps.
• Excellent communication and interpersonal skills to collaborate with the agency force, staffs and management.
• Strong analytical, communication, negotiation and problem-solving skills.
• Good report writing and documentation skills.
• Integrity and discretion in handling confidential information.
• Proficiency in English (written and spoken)
• Skilled in using MS Office (Word, Excel, PowerPoint); experience with compliance management systems is an advantage.
• Ability to work independently as well as part of a team.
• Proactive, well-organized, and able to meet deadlines.
• Willingness to travel occasionally for branch or agency audits or training.

Benefits

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office 
• 15 Annual leaves