Key Accountabilities

• Ensure provision of a high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and outbound calls).
• Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
• Keep courteous, helpful and smile voice as communicating with all clients.
• Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
• Cooperate with relevant Departments on improving customer care services and solving complaints.
• Work closely with the customer services and other operations areas in a team-based environment.
• Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
• Handle Outbound campaign as assigned (welcome call, premium reminding, survey, invest call….)
• Support Clients via Messenger, Facebook, Email….
• Support FC via channel for MDRT/Hanwha Lead…)
• Support periodic report (daily, weekly, monthly...)
• Support enhance system
• Handle other tasks as assigned.

Job Requirements:

• Good clerical work experience.
• Good customer services experience
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Effective communication skills: writing, speaking and listening.
• Working independently & with high pressure
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
• Qualification
  • Maintain a clear reporting line with line manager.
  • Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
  • Support all internal/ external customers in daily services.
• Position Challenges
  • Ensure that all transactions are handled promptly and effectively.
  • Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.
• Skills 
  • Communication
  • Compliant handling
  • Time management

Benefits:

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office 
• 15 Annual leaves