Key Accountabilities

• Ensure provision of a high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and outbound calls).
• Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
  Keep courteous, helpful and smile voice as communicating with all clients.
• Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily.
• Cooperate with relevant Departments on improving customer care services and solving complaints.
• Work closely with the customer services and other operations areas in a team-based environment.
• Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
• Handle Outbound campaign as assigned (welcome call, premium reminding, survey, invest call….)
• Support Clients via Messenger, Facebook, Email….
• Support FC via channel for MDRT/Hanwha Lead…)
• Support periodic report (daily, weekly, monthly...)
• Support enhance system
• Handle other tasks as assigned.

Job Requirements:

• Good clerical work experience.
• Good customer services experience
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Effective communication skills: writing, speaking and listening.
• Working independently & with high pressure
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

Qualification

• Maintain a clear reporting line with line manager.
• Work closely with the Customer Services and Operations team and a wide range of Head Office staff for daily processing.
• Support all internal/ external customers in daily services.

Position Challenges

• Ensure that all transactions are handled promptly and effectively.
• Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.

Skills 

• Communication
• Compliant handling
• Time management

Benefits:

• Competitive salary
• Modern facilities in the spacious office