Report to: Head of NBU & Claim

Key Accountabilities

• Ensure that claims are settled correctly and timely.
• Investigate doubtful claims where necessary.
• Liaison with the authorities or relevant organizations (hospitals, doctors, police, court…) in case of claim investigation or disputes.
• Maintain a good claim record experience for the company. Co-ordinate and share actual experience with the underwriting team to improve underwriting process from new business.
• To maintain accurate records relating to work processed as well as work in progress.
• Ensure reconciliation of relevant records with corresponding general ledger accounts.
• Understanding and coaching make staff understand technical information on company products and new business procedures.
• Share management responsibilities and effectively delegate tasks or activities to team members.
• Process management: updating, training and making induction.
• Ensuring efficiency and effectiveness of each transaction/ process and the integrity of the claims handling process.
• Working together with team members to set their clear and attainable goals and supporting them to achieve the department goals, supervising and motivating staff.
• Acknowledging and rewarding the outstanding exceptional performance or contribution of staff.
• Be responsible for the performance of the Claim team.
• Work closely with the other functions of Operations in a team based environment.
• Effectively delegate tasks or activities to Team members.
• Maintain professional office environment by ensuring staff’s compliance with company policies (labor regulations, office rules, dress policies, etc.)
• Lead in a pleasant, professional demeanor, treat coworker with courtesy and respect, act in a trustworthy manner.
• Acknowledge and reward the outstanding performance or contribution of staff.
• Actively seek way to make continuous improvement in underwriting processes to increase service quality, decrease paperwork & turn-around time.

Job Requirements:

• Education: University graduate.
• Experience:
  • Capable to establish good contact with relevant authorities and organization, in particular insurance investigators.
  • Strong in people and process management.
  • Good insurance knowledge.
  • Good English communication.
  • Excellent verbal/written communication and interpersonal skills.
  • Ability to contribute to a productive work environment: positive attitude, team-oriented, customer-oriented.
  • Proficient in MS Office. Master other advances technology preferred.
  • Time management skills and organizational ability for project management.
    
  • Being able to build strong relationships with staff at all levels within the Company and sales force.
  • Must be able to maintain a good helpful relationship with claimants, and diplomatically deal with difficult claims ensuring the maintenance of the company‘s reputation.
  • Must be able to communicate clearly and maintain strong relationship with direct manager (Operations Manager), other staff in the Operations and Finance Divisions, the sales force and external customers.
  • Must be able to develop good relationships with relevant bodies

Benefits

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office 
• 20 Annual leaves