Customer Services Senior Officer/Chuyên viên Cấp cao Dịch vụ khách hàng
Key Accountabilities
Handle Customer requests and support sale:
- Follow standard operating procedures and compliance standards.
- Be involved in handling difficult/ complex requests
- Support DA work and office administration
- Manage the storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures
Provide accurate responses to customers and sale team.
Assist line manager to ensure customer service quality is provided by the assigned team and provide professional advice to other colleagues
Assist in preparing reports.
Other tasks which are assigned by team leader from time to time.
Job Requirements
- University/College graduate
- 2+ to 3 years of experience in Customer Service counter or related field
- Proficiency in MS Office
- Good at English
- Organized, detail-oriented, customer-focused
Benefits
- Competitive salary (100% salary during probation)
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment)
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office
- 15 Annual leaves