Key Accountabilities 

Customer care services:

• Warmly receiving/welcoming customers either in direct contact or via telephone.
• Providing high quality services to customers by receiving and responding to their inquiries skillfully and professionally.
• Providing operations services (receiving insurance proposals, data registration, carrying out policy services…) promptly, effectively and within agreed services standard.
• Guide customers to carry out some online transactions
• Cooperating with Operations Team in Head Office to implement all operations processes  efficiently and effectively to provide end policy services to external customers as guided in Operations Manual and other documents updated from time to time.

Agency admin support:

• Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA’s request.
• Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.  

Office administration: 

• Manage office supplies, office facilities as well as fixed assets and office inventory.
• Receiving and transferring all calls to relevant people. Promptly taking message if the receiver is not available.
• Perform general administrative tasks, reception work, take care of first–aid box at branch
• Ensure company’s properties, sideboards & office sanitary are in good order; be responsible for notifying Sales and GA if any damage to company belongings arise.
• Ensure all correspondence to be distributed/sent correctly & in a timely manner 

Others: 

• Work closely with the local sales force in a team-based environment. 
• Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.) 
• Actively propose changes to work processes to improve service quality, decrease paperwork & 
  turn-around time.
• Assure smooth work at CS counters & deliver best service to clients/FCs.
• Perform other tasks assigned from time to time 

Job Requirements:
Knowledge & Experience 

• Good clerical work experience.
• Good customer services experience, esp. at frontline
• Demonstrate accuracy and thoroughness. Work in an organized manner.
• Proficient in MS Office.  
• English: fluent in communicating.
• Effective communication skills: writing, speaking and listening.
• Ability and willingness to learn and adapt to the company working environment.  
• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

Qualification

• Graduated University/ College. 

Skills 

• Working Relationships
  • Maintain a clear reporting line with line manager.  
  • Work closely with the Customer Services team and a wide range of other departments for daily processing.
  • Support all internal/ external customers in daily services.  
• Position Challenges
  • Ensure that all transactions are handled promptly and effectively.
  • Ensure provision of customer focused services within agreed timeframes and standards while maintaining company standards/policies.

Benefit

• Attractive salary package
• Comprehensive social insurance and personal accident coverage
• Welcome gifts for new employees
• Modern, well-equipped office in a spacious work environment
• 6 days of annual leave for every 6 months of contract