Key Accountabilities:

1. Training Management & Deployment

• Plan and lead the implementation of training programs/ event/ workshop for GAD/UM/DM/FC/SA/Bank… according to the company-wide training strategy.
• Provide support and monitor the training support functions in Partnership Distribution Training 
• Monitor the quality of training in product knowledge, sales skills, recruitment skills, team management, and onboarding programs for new agents.
• Ensure consistency, compliance, and effectiveness of the training model across all regions.

2. Training Evaluation & Improvement

• Track class effectiveness, evaluate learner progress, and analyze training metrics by region.
• Propose improvements to programs, teaching methods, and the Learning Management System (LMS).
• Capture and consolidate training needs from the market, recommending content aligned with business strategies.

3. Training Content Development Collaboration

• Act as the key liaison with D&D to develop and update training programs, guidelines, materials, videos, and learning support tools.
• Ensure all training content is timely, accurate, consistent, and aligned with the Agency strategy.

4. Trainer Development

• Manage, recruit, train, and develop Trainers to ensure professional competency and teaching skills.
• Conduct Training the Trainers (TTT) programs, perform periodic teaching quality assessments, and implement plans to enhance Trainer capabilities.
• Build career paths and recognition mechanisms for Trainers.

5. Data Management & Reporting

• Oversee nationwide training data aggregation and build KPI-based evaluation systems.
• Present regular training reports to senior leadership and propose strategic recommendations for workforce development.

6. Compliance & Teaching Quality

• Ensure all training activities comply with company and industry regulations.
• Monitor risks during training operations and maintain transparency and accuracy of all training records.
• Regularly assess and enhance teaching quality to ensure Trainers and training programs achieve optimal effectiveness.

7. Digital Transformation

• Drive the adoption of digital tools and technologies in training delivery, including e-learning platforms, LMS enhancements, and virtual training solutions.
• Promote digital learning initiatives to improve accessibility, engagement, and measurement of training effectiveness.

8. Building a Learning Culture in the Agency Training Delivery and Partnership Distribution Training Chnnnel

• Lead the execution of internal training programs, seminars, and workshops to promote a continuous learning culture.
• Organize company-wide training projects, special training campaigns, and long-term strategic programs.

Requirements:

• Minimum 5 years of management experience in training delivery/ partnership distribution within the insurance industry
• University graduated, major in Business Administration, Economics, Pedagogic, Law, Marketing, etc.

Qualification:

• Good planning, organization and presentation skills;
• Fluent in spoken and written English,
• Able to forecast budget and control
• Able to work under high pressure
• Able to work with both team and independently
  

Technical Skills:

• Deep understanding of agency and partnership distribution sales models, recruitment, onboarding, sales productivity, and field management (GAD / UM / DM / FC / SA).
• Establishes a standardized framework across channels for both Agency Channel & Partnership Distribution Channel
• Experience in budget planning and management for multi-channel training programs, ensuring cost efficiency and value generation.

Soft Skills:

• Demonstrated leadership capability to lead multi-channel Sales Training Delivery teams across regions, including Agency and Partnership Distribution. 
• Strong stakeholder collaboration skills, enabling effective partnership with Sales, D&D, IT, and business partners. 
• High level of training energy with the ability to cascade motivation and performance standards

Benefits:

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office 
• 20 Annual leaves