Key Accountabilities

• Manage and deliver process improvement and operational excellence initiatives as assigned by the Operation Excellence Senior Manager.
• Coordinate cross-functional teams to implement process enhancements and optimization projects.
• Monitor, measure and analyze process performance and initiative effectiveness & recommend corrective actions where required.
• Work closely with operational leaders to identify improvement opportunities and support solution design.
• Collaborate with relevant departments to develop, enhance, and implement systems for new products/distribution channels, including but not limited to Policy Services functions & provide training, guidance and operational instruction to Policy Services team on new systems and business processes.
• Prepare business requirements, process flows and enhancement requirements.
• Lead or coordinate UAT activities, including test planning, test case/scenario preparation, test execution, defect management and production-readiness assessment.
• Ensure initiatives and processes comply with internal policies, regulations and operational standards.
• Prepare reports, dashboards and presentations.
• Coach and develop team members.
• Perform other tasks assigned by Line Manager.

Job Requirements

• University graduated
• Proven experience in operational excellence, process improvement or similar role
• Strong analytical and problem-solving skills
• Experience managing cross-functional initiatives or projects
• Strong communication and stakeholder management skills

Benefits

• Competitive salary (100% salary during probation).
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
• Gifts for newcomers and on special occasions
• Modern facilities in the spacious office 
• 16 Annual leaves