To execute policy service transactions and manage complex policy service requests, support system improvements, and contribute to KPI achievement.

This role is central to daily operations, ensuring customer requests are fulfilled and supporting cross-departmental processes.

Key Accountabilities

Handle policy service requests (minor/major/valuation) follow standard operating procedures and compliance standards

Handling premium applying & e.invoice tasks:

• Apply insurance premiums collected via partners into the system.

• Reconcile with FA and issue e.invoices to customers according to regulations

• Reconcile and settle service fees for partners and banks.

• Anti-Money Laundering (AML) and suspicious transactions.

• Reconside data and make service payment to partners

Provide accurate responses to customers and sale force. Support cross-functional collaboration.

Assist in preparing reports.

Involve in project when required

Other tasks which are assigned by team leader from time to time.